Refund and Returns Policy

Thank you for shopping at Denim Shorts. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Refund and Returns Policy below.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Include all original tags, packaging, and accessories.
Be free from damage caused by misuse or improper handling.
Be accompanied by proof of purchase or your order number.

Items that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Items showing signs of wear, washing, or alteration

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: info@denimshorts.store

Please include:

Your full name
Order number
Reason for the return
Photos of the item if it is damaged, defective, or incorrect

Our team will review your request and provide return instructions.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be issued to your original payment method.
Refunds are generally processed within 5–10 business days, depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are:

Defective
Damaged during shipping
Incorrectly shipped

If you need an exchange, please contact us at info@denimshorts.store with your order details and supporting photos.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery.

Include:

Your order number
A description of the issue
Clear photos of the product and packaging

We will investigate the issue and arrange a replacement, exchange, or refund where appropriate.

Return Shipping Costs

If the return is due to our mistake or a defective product, we will cover the reasonable return shipping costs.
If you are returning an item for any other reason, you are responsible for the return shipping costs unless otherwise stated.

For your protection, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages that are lost in transit.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.

If you wish to cancel your order, please contact us as soon as possible. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.